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August 19, 2025International Journal of Integrated CareOpen Access

Understanding the role of ‘care managers’ across the health care system: A qualitative exploration

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Authors

JEJacobi ElliottJGJustine GiosaMCMulugeta Chala

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Overview

Qualitative analysis uncovers care coordination challenges for older adults, suggesting enhancing the care manager role.

Key Points

  • Ineffective care coordination leads to poor health outcomes for older adults, and a designated care manager can improve this.
  • Theme analysis revealed that accountability and person-centered care are critical for effective care management among older adults.
  • Interviews with care managers and health providers highlighted the need for integration with primary care and community resources.
  • Establishing a clear care manager role can prevent confusion and improve the patient experience within the health care system.

Cite This Study

Elliott et al. (2025) studied this question.

synapsesocial.com/papers/68af4eb4ad7bf08b1ead76e9https://doi.org/10.5334/ijic.nacic24160
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Nurses’ and Patients’ Perspectives on Care Coordination Across Health Care and Social Services Sectors: A Qualitative Study2025
  2. 2Charting the Course Together: Municipal Top-Level Managers’ Perspectives on Fostering Safe and Integrated Care for Older Adults Living at Home2025
  3. 3We Became "Therapists Without a License”- A Phenomenological Study of Care Managers Working with Older Adults during a Pandemic2024
  4. 4Core competency characteristics of integrated care managers in the context of service resource integration: A qualitative study2026
  5. 5Ethical Issues and Approaches in Care Management for Older Adults: Interviews With Japanese Care Managers2026