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November 10, 2025Canadian Journal of Nursing ResearchOpen Access

Nurses’ and Patients’ Perspectives on Care Coordination Across Health Care and Social Services Sectors: A Qualitative Study

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Authors

MKMarlene KaramMCMaud-Christine ChouinardMKMeghry Kevork

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Overview

Qualitative research design reveals challenges in care coordination for older adults in health care, highlighting the need for improved communication and support.

Key Points

  • This study evaluates a care coordination program in Quebec from the perspectives of nurses and patients.
  • Qualitative research design using experience-based co-design approach.
  • Conducted 19 semi-structured interviews: 10 with nurse care coordinators, 9 with older adults and informal caregivers.
  • Utilized an interview guide based on Valentijn et al. framework.
  • Data analyzed using both deductive and inductive approaches.
  • Identified factors influencing care coordination practice for older adults.
  • Emphasized importance of patient-centered care and interprofessional collaboration.
  • Highlighted need for clearer roles and better communication in care coordination.
  • Dealt with challenges stemming from nursing shortages and complex patient needs.

Cite This Study

Karam et al. (2025) studied this question.

synapsesocial.com/papers/69253a24c0ce034ddc35730dhttps://doi.org/10.1177/08445621251395347
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Coordinating patient care across multiple healthcare professionals: Essential factors and challenges2025
  2. 2Exploring Nursing Care Coordination Through Swanson’s Theory of Caring2026
  3. 3Understanding the role of ‘care managers’ across the health care system: A qualitative exploration2025
  4. 4Meanings and Challenges of Care Coordination in Primary Health Care: Scoping Review2025
  5. 5Care coordination for persons with mental health challenges: a scoping review2025 · 3 citations