The Influence of Work-Life Balance and Reward System on Intention to Stay as Mediated by Employee Commitment among Network Engineers at PT PSI

The competitive dynamics of the contemporary world of work demand that organizations implement effective human resource management strategies in retaining high-quality and committed employees. The strategic position of human resources has become a crucial determinant in achieving organizational objectives and the realization of the company's vision and mission (1). Optimizing human resource management requires a holistic approach to ensure employees' competencies and expertise in their respective fields (2). The information and communication technology sector, particularly telecommunications infrastructure companies, faces complex challenges in human resource management. PT Proxis Sahabat Indonesia as an integrated service provider in telecommunication infrastructure and Information Communication Technology-Multimedia products has experienced significant problems related to employee retention. Empirical observations show that employees of the technical division, especially the network engineer team consisting of project engineers, support services engineers, on-site engineers, and Network Operations Centers, face work demands outside of standard operating hours with inadequate compensation.