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August 12, 2025

The Influence of Service Quality and Waiting Time on Patient Satisfaction at the Dental and Oral Teaching Hospital of Universitas Jenderal Soedirman

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Authors

NPNadya PutriSLSri LestariAIArih Diyaning Intiasari

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Overview

Quantitative analysis reveals service quality and waiting time significantly affect patient satisfaction in dental treatment, indicating a need for improvements.

Key Points

  • Patient satisfaction significantly decreases with longer waiting times and lower service quality, affecting overall dental care experiences.
  • Findings indicate that specific dimensions of service quality, such as empathy and reliability, are crucial in enhancing patient satisfaction levels.
  • Analysis used a quantitative approach, employing multiple linear regression to assess the impact of service quality and waiting time on patient satisfaction.
  • Improving patient-centered care and waiting times can enhance satisfaction levels, suggesting actionable strategies in educational dental environments.

Cite This Study

Putri et al. (2025) studied this question.

synapsesocial.com/papers/68af63d7ad7bf08b1eae3a55https://doi.org/10.32424/icsema.1.1.386
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  4. 4Dental Service Quality and Patient Satisfaction: Insights From Anutapura General Hospital, Palu City2024 · 1 citations
  5. 5Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry2026