What question did this study set out to answer?

The study aims to evaluate dental service quality using the SERVQUAL model based on the perceptions of different groups at Kerman School of Dentistry.

March 29, 2026Health Science ReportsOpen Access

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry

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Authors

FSFatemeh Sadat SajadiKerman University of Medical Sciences ZSZahra SalariIslamic Azad University, Tehran KEKeyhaneh EbrahimiKerman University of Medical Sciences

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Implication

Cross-sectional study assesses dental service quality from perspectives of students, professors, and nurses, indicating variability in perceptions.

Key Points

The study aims to evaluate dental service quality using the SERVQUAL model based on the perceptions of different groups at Kerman School of Dentistry.
Cross-sectional descriptive-analytical study design
410 participants including professors, students, and nurses
Data collection using the SERVQUAL questionnaire measuring six dimensions of service quality
Significant differences in perceptions of professors and students regarding tangibility, reliability, responsiveness, and accessibility
Empathy and assurance were similarly rated by all groups
Students and nurses showed differing perceptions on tangibility and responsiveness
Moderately positive attitudes towards dental service quality were observed overall

Cite This Study

Sajadi et al. (2026) studied this question.

synapsesocial.com/papers/69c8c22cde0f0f753b39c5f2 https://doi.org/10.1002/hsr2.72019

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Implication

Cross-sectional study assesses dental service quality from perspectives of students, professors, and nurses, indicating variability in perceptions.

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry

Discussion

Member takes

Implication

Key Points

Cite This Study

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry

Discussion

Member takes

Implication

Key Points

Cite This Study

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