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This is a Quantitative Analysis study.

September 5, 2025EconomicsOpen Access

The Impact of Digital HRM Implementation on Public Sector Performance: A Quantitative Analysis of Service Delivery Efficiency

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Quantitative analysis reveals strong correlations between digital HRM and service delivery efficiency in public sector organizations.

Implementation of digital HRM systems significantly improved service delivery efficiency by 19.8% to 25.1%.
Optimal budget allocations for digital HRM implementation were found to be between 10-14%, providing high ROI.
A strong correlation exists between implementation effectiveness and service quality, with a β value of 0.4058.
System usability displayed a potent positive correlation with perceived system use, indicating better efficiency.

Amirova et al. (2025) studied this question.

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