Digital Transformation in Human Resource Management: A Qualitative Study on Implementation, Challenges, and Impact on Employee Performance at BPS Surabaya

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Qualitative study reveals challenges and impacts of digital transformation on employee performance in HRM processes.

Digital transformation improves employee performance by enhancing data accuracy and accountability in HRM processes.
Findings highlight the role of digital tools such as SIMPEG and digital attendance systems in reshaping HR practices.
A qualitative phenomenological approach explored the experiences of 28 employees at BPS Surabaya to identify supporting and inhibiting factors.
Sustainable success in HRM requires targeted training and leadership strategies to overcome challenges posed by digital transformation.

SIHOMBING et al. (2025) studied this question.

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