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September 10, 2025KnE Social SciencesOpen Access

Digital Transformation of Public Services in Padang City, West Sumatra Province Through Smart City Policy

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Qualitative analysis shows digital transformation improves public services in Padang City, suggesting effective governance supports sustainability.

Digital transformation expands the smart city sustainability model, enhancing public services and governance.
Findings indicate smart city policies rely on technology and the active participation of human resources.
Implementation of smart city pillars promotes a holistic approach toward urban development and sustainability.
Proper management of funding and infrastructure is crucial for the long-term sustainability of digital public services.

Puryanto et al. (2025) studied this question.

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Qualitative analysis shows digital transformation improves public services in Padang City, suggesting effective governance supports sustainability.