Evaluation of Smart City Policy Implementation in Realizing Digital-Based Public Services

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Qualitative analysis highlights improvements in digital-based public services, indicating challenges in infrastructure and human resources.

Smart City policies positively impact service innovation and user satisfaction, though challenges persist.
Findings show improved accessibility but highlight issues in digital literacy and human resource capacity.
The study used thematic analysis of data from fifteen informants through interviews, observations, and document reviews.
Strengthening institutional capacity and technology is essential for effective implementation of Smart City initiatives.

Erlianti et al. (2025) studied this question.

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Qualitative analysis highlights improvements in digital-based public services, indicating challenges in infrastructure and human resources.