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Implementation of Enterprise Resource Planning (ERP) System in Manufacturing Companies: Effect on User Satisfaction and Organizational Performance

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Observational analysis finds user satisfaction mediates ERP adoption impact on performance in manufacturing, highlighting extensive training needs.

User satisfaction significantly enhances ERP effectiveness, leading to improved organizational performance.
Key factors influencing user happiness include usability, integration, and system stability.
Implementing ERP alone does not guarantee better performance; satisfaction mediates the relationship.
Focus on combining training and support with ERP implementation to achieve long-term success.

Kishore et al. (2025) studied this question.

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Observational analysis finds user satisfaction mediates ERP adoption impact on performance in manufacturing, highlighting extensive training needs.