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This is a Importance Performance Analysis study (also classified as: Customer Satisfaction Index, Quality Function Deployment).

Performance Analysis with Quality Function Method Deployment (QFD)

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Service indicators reveal that improving onboard cleanliness and health facilities is crucial for enhancing passenger satisfaction.
Findings indicate that only 96% of the fleet operates in the afternoon, which impacts overall service reliability and utilization.
Importance performance analysis combined with quality function deployment identifies seven prioritized areas needing enhancement.
The evaluation underscores the vital role of efficient public transportation in improving accessibility for students and educators.

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Analysis shows service performance and passenger satisfaction in public transportation, highlighting key improvement areas.

Mahendrata et al. (2025) studied this question.

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