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The development of public transport in Surakarta City can be seen from the existence of Batik Solo Trans Corridor-6. This route passes through several types of land uses so that the passengers are very diverse. This article is focused on analyzing the user characteristics and their assessment of the service performance and operations. The data required consist of: bus arrival/departure time, number of passengers getting on/off, distance between stops, number of passengers, and occupancy rate. Data were collected by distributing questionnaires offline on the bus to obtain respondents. The performance analysis refers to the Minister of Transportation Regulation, and the World Bank. The analysis results show that the majority of respondents were female, aged 15–25 years, and students. Other results show that most BST users change modes once, using private vehicles and walking, and come from the Timuran to the Al Islam High School Bus Stop. Operational parameters that meet the standards are headway, travel speed, and stopping time, while those that do not meet the standards are the load factor and travel time. However, the respondent satisfaction level obtained was 76.78%. This value states that the service is still in the good category according to what is felt when using the service.
Hidayati et al. (Tue,) studied this question.