What type of study is this?

This is a Literature Review study (also classified as: Observational).

Analysis of Trouble Ticket Documents in the Srikandi 3 Application for Archives Management at the Ministry of Health

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Qualitative analysis highlights resolution processes in government ticket systems, suggesting enhanced accountability and transparency.

The trouble ticket system improves records management by documenting every step, from creation to closure.
Analysis reveals that monitoring of tickets, average resolution times, and SLA violations enhances transparency.
Qualitative methods, including a literature review and analysis of Problem Inventory List letters, were utilized.
These findings point to the potential for integrating monitoring into records management policies for government agencies.

Zakiyah et al. (2025) studied this question.

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