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September 10, 2025Public Administration Review

The Missing Link: Identifying Digital Intermediaries in E‐Government

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Authors

STSergio ToroUniversidad Mayor AOAlejandro OlivaresGobierno de Chile RSRocío Sáez‐Vergara

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Implication

This analysis identifies digital intermediaries in e-government, supporting citizens with digital skills and access, indicating the need for human support systems.

Key Points

Digital intermediaries play a crucial role in facilitating access to public services, especially for digitally disadvantaged citizens.
The study identified two types of intermediaries—'close' actors like family and peers, and 'hierarchical' actors including politicians and community leaders.
The findings suggest that high digitalization does not eliminate the need for human support, highlighting existing digital inequalities.
The national survey conducted in Chile reveals significant insights into digital intermediary dynamics within the context of e-government.

Cite This Study

Toro et al. (2025) studied this question.

synapsesocial.com/papers/68c199e29b7b07f3a061b3c2 https://doi.org/10.1111/puar.70033

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Implication

This analysis identifies digital intermediaries in e-government, supporting citizens with digital skills and access, indicating the need for human support systems.

The Missing Link: Identifying Digital Intermediaries in E‐Government

Discussion

Member takes

Implication

Key Points

Cite This Study

The Missing Link: Identifying Digital Intermediaries in E‐Government

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider