What does this research mean for the field?

E-government intermediaries remain essential for bridging the digital divide and are evolving through reintermediation rather than disappearing despite technological advancements. Novelty: ClaimNovelty.SYNTHESIS. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To systematically review the types, functions, and ecosystem dynamics of e-government intermediaries and evaluate how they help bridge the digital divide for disadvantaged populations.

August 22, 2026Information Systems and e-Business ManagementOpen Access

A systematic review of e-government intermediaries: current insights and future directions

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Authors

ASAyşegül Saylam MYMete Yıldız

Discussion

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Overview

Systematic review uncovers the evolving functions and types of e-government intermediaries, highlighting their critical role in mitigating digital inequality through reintermediation.

Key Points

To systematically review the types, functions, and ecosystem dynamics of e-government intermediaries and evaluate how they help bridge the digital divide for disadvantaged populations.
Conducted a systematic literature review following the PRISMA methodological framework.
Searched and analyzed relevant literature indexed in the Web of Science (WoS) and Scopus databases to identify emerging themes and research gaps.
E-government intermediaries continue to play an essential role in reducing bureaucratic friction and digital inequality for underserved populations.
Technological advancements lead to reintermediation rather than the elimination of intermediaries, driving them to adapt their functions within digital ecosystems.

Cite This Study

Saylam et al. (2026) studied this question.

synapsesocial.com/papers/6a895ffeca7ade938187f023 https://doi.org/10.1007/s10257-026-00738-5

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August 22, 2026Information Systems and e-Business ManagementOpen Access

A systematic review of e-government intermediaries: current insights and future directions

View Full Paper

Ask AI

Bookmark

Authors

ASAyşegül Saylam MYMete Yıldız

Discussion

Member takes

Overview

Systematic review uncovers the evolving functions and types of e-government intermediaries, highlighting their critical role in mitigating digital inequality through reintermediation.

Key Points

To systematically review the types, functions, and ecosystem dynamics of e-government intermediaries and evaluate how they help bridge the digital divide for disadvantaged populations.
Conducted a systematic literature review following the PRISMA methodological framework.
Searched and analyzed relevant literature indexed in the Web of Science (WoS) and Scopus databases to identify emerging themes and research gaps.
E-government intermediaries continue to play an essential role in reducing bureaucratic friction and digital inequality for underserved populations.
Technological advancements lead to reintermediation rather than the elimination of intermediaries, driving them to adapt their functions within digital ecosystems.

Cite This Study

Saylam et al. (2026) studied this question.

synapsesocial.com/papers/6a895ffeca7ade938187f023 https://doi.org/10.1007/s10257-026-00738-5

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