What type of study is this?

This is a Literature Review study.

E-Government Systems to Improve Citizen-to-Public Administration Communication: A Literature Review

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Literature review reveals trends in e-government systems, emphasizing citizen engagement and digital governance.

The literature review reveals that e-government systems significantly improve communication with citizens, enhancing overall satisfaction.
Research indicates a global trend in e-government adoption, highlighting its impact on public administration efficiency.
The study utilizes a structured methodology to categorize various e-government systems based on their communication interfaces and objectives.
Insights gained from this review can inform best practices in digital governance and address existing gaps in the transition to online public services.

Diniz et al. (2025) studied this question.

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