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February 12, 2026Chinese Public Administration ReviewOpen Access

A Systematic Literature Review of Empirical Research on the Impact of E-Government Use on Citizens’ Trust in Government

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Authors

RFRazanakoto Mino Fifaliana

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Overview

Systematic review examines the relationship between e-government use and trust in government, suggesting important implications for policy.

Key Points

  • This review aims to clarify the effects of e-government on citizens' trust in government based on existing empirical studies.
  • Conducted a systematic review of 49 peer-reviewed studies from 2004 to 2024.
  • Focus on quantitative, cross-sectional survey designs predominating the literature.
  • Analyzed primary drivers of trust including service quality, transparency, and data security.
  • Found a steady increase in research interest, especially in countries with advanced digital infrastructure.
  • Identified service quality and transparency as key factors enhancing citizens' trust.
  • Highlighted gaps in research regarding emerging technology features like explainability.

Cite This Study

Razanakoto Mino Fifaliana (2026) studied this question.

synapsesocial.com/papers/698d6e055be6419ac0d53704https://doi.org/10.1177/15396754251413048
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  3. 3E-government as anti-corruption tool: insights from a systematic literature review2026
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  5. 5Influencing the Adoption of e-Government: A Systematic Literature Review2024