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April 10, 2026Journal of Information Science

Improving digital inclusion in e-government services in the European Union: A systematic literature review

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Authors

TNTamara Morte NadalMEMiguel Ángel Esteban-Navarro

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Overview

A systematic review identifies factors influencing digital inclusion in e-government services, suggesting educational improvements.

Key Points

  • The article aims to identify factors influencing digital inclusion in e-government services through a systematic review.
  • Conducted a mixed-methods systematic review following PRISMA guidelines.
  • Synthesized findings from 76 articles on digital inclusion.
  • Analyzed both quantitative and qualitative data on enabling factors and barriers.
  • Most factors influencing digital inclusion were socio-demographic, including age, education, digital skills, and income.
  • Recommendations focused on educating citizens via information campaigns or training programs.
  • Identified a lack of studies examining initiatives to enhance digital skills for e-government service usage.

Cite This Study

Nadal et al. (2026) studied this question.

synapsesocial.com/papers/69d8940c6c1944d70ce05017https://doi.org/10.1177/01655515261435201
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Technical and Nontechnical Measures for Inclusive Online Public Services. Implications for an Inclusive EU Digital Policy2025
  2. 2Challenges of Digital Services in Public Administration in the Era of Digital Transformation: A Systematic Literature Review2026 · 5 citations
  3. 3E-government as anti-corruption tool: insights from a systematic literature review2026
  4. 4Citizen Adoption of E-Government Services: A Systematic Literature Review with Weight and Meta-Analysis2024 · 1 citations
  5. 5A Systematic Literature Review of Empirical Research on the Impact of E-Government Use on Citizens’ Trust in Government2026 · 1 citations