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Technical and Nontechnical Measures for Inclusive Online Public Services. Implications for an Inclusive EU Digital Policy

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Assessment of digital inclusion measures for public services in Europe, highlighting vulnerable groups' needs.

Digital inclusion can significantly enhance access to public services for vulnerable groups, promoting social equality.
Quality delivery of digital public services is crucial for effective social inclusion and benefits for all citizens.
A pan-European survey reveals insights on how public service design and delivery can facilitate digital inclusion.
The eID management solution from the Horizon 2020 project illustrates practical applications for enhancing inclusivity.

Jackwerth-Rice et al. (2025) studied this question.

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