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Evolution of Implications and Legal Regulation of Public Services in Russia in 2004–2011

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Public services in Russia now cover nearly all services funded by the state budget, highlighting widespread significance.
The study reveals that while efforts to improve quality show positive outcomes, significant issues still persist in public services.
Assessment includes examining the legal regulations and institutionalization of public services, indicating areas needing further enhancement.
Effective quality improvement measures are deemed necessary for achieving greater customer satisfaction within the public service sector.

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Analysis explores public services' evolution under the executive bodies in Russia, suggesting legal regulation improvements for quality.

Владимир Южаков (2012) studied this question.

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