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Estimation of transportation service quality for selected groups of users using customer satisfaction index

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Observational analysis finds factors influencing public transportation satisfaction among users, highlighting the importance of safety and cost.

About 44% of individuals prefer private cars due to long waiting times for buses, emphasizing a service quality issue.
Approximately 42% of public bus users choose this mode for cost efficiency, revealing key decision-making factors.
Questionnaire method was employed to gather data from students and academic staff at two universities in Baghdad.
Findings indicate safety is the primary criterion for assessing public transportation service quality.

Khudhair et al. (2021) studied this question.

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Observational analysis finds factors influencing public transportation satisfaction among users, highlighting the importance of safety and cost.