What question did this study set out to answer?

The aim is to evaluate how the quality of public transportation affects passengers' satisfaction in Benin Metropolis.

April 19, 2026Open Access

Impact of Public Transportation Quality on Passengers' Satisfaction in the Benin Metropolis, Nigeria

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A cross-sectional survey examines how transportation quality affects satisfaction in urban areas, highlighting important implications.

The aim is to evaluate how the quality of public transportation affects passengers' satisfaction in Benin Metropolis.
Conducted a cross-sectional survey using questionnaires.
Collected data from 775 public transportation users across 25 communities.
Analyzed data using Statistical Package for the Social Sciences.
Tested hypotheses with binary logistic regression and Kendall coefficient of concordance.
65.2% of satisfaction variance was explained by quality indicators.
Safety/security had the highest positive influence on satisfaction (88.211).
Accessibility had a negative impact on satisfaction (0.997).
Four out of five quality indicators significantly affected passengers' satisfaction.
A significant relationship was found in the importance of the selected indicators.

Amasikomwan Festus Atewe (2026) studied this question.

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