Functional Requirements Analysis of Intangible Cultural Heritage Helping People with Disabilities App under Service Design Perspective

This study used service design theory as guiding methodology and focused on the intersection of intangible cultural heritage and disability services. It explored how to realize the two-way value creation between the development of intangible cultural heritage and the employment of people with disabilities through digital platforms. This passage first examined and analyzed the current situation and dilemmas in the development of intangible cultural heritage and disability services. After learning about the gaps and disconnections in relevant industries, the author's team understood the needs of each user through user interviews, and designed a service system map with a logical chain of 'Co-creative DesignProcessing and ProductionPublic Welfare DisseminationConsumption and Donation'. The Kano questionnaire was designed and distributed to understand users' concerns about the platform's functionality. User requirements were classified and ranked using the Kano model to propose the functional modules and priority settings included in the app for intangible cultural heritage helping people with disabilities. This has led to the conception of a prototype platform for cultural services helping the disabled that can be co-created by multiple parties. The design met the needs of creators, consumers and social expectations. It provided ideas for the research and development of intangible cultural heritage helping people with disabilities APP, and promoted the dynamic inheritance of intangible cultural heritage and social integration and self-worth of the disabled.