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February 27, 2026JMIR Human FactorsOpen Access

Reflections on the Inclusive Co-Design Process of a Virtual Assistant for Individuals With Complex Care Needs: Mixed Methods Study

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The aim is to investigate the inclusive co-design process of a virtual assistant for individuals with complex care needs.
Applied an inclusive design process using Vision in Product Design and design thinking methods.
Conducted semistructured interviews and group discussions post each project work package.
Utilized an adapted questionnaire with Likert scales and open-ended questions for data collection.
Performed thematic analysis and descriptive statistics on the collected data.
Identified three main themes: project approach, collaborative dynamics, and co-design in practice.
Showed that inclusive collaboration improved through structured processes and clear communication.
Highlighted co-researcher involvement shaped the design decisions across project work packages.

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Mixed methods study explores co-design experiences of individuals with complex care needs, suggesting improved tech accessibility.

Calis et al. (2026) studied this question.

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