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September 10, 2025JURNAL ILMU SOSIALOpen Access

Promoting Transparency and Civil Engagement through the Impacts of ICT and Social Media: A Case Study of Pagadian City

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Qualitative analysis reveals enhanced transparency and civil engagement via ICT and social media in Pagadian City.

E-governance encourages transparency, and citizens in Pagadian City adapted well to this digital transition.
The research showed that the use of social media significantly improved civil engagement among citizens.
Qualitative research method analyzed data from the Asenso Pagadian page to understand citizens' adaptation.
These findings support the implication that ICT can enhance public participation in governance processes.

Yray et al. (2025) studied this question.

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