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September 10, 2025International Journal of Public Health Science (IJPHS)

Satisfaction with health services received by patients in regional hospitals using SERVQUAL

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Authors

AAAniharyati AniharyatiPoliteknik Kesehatan Kemenkes Semarang AHAbdul HarisUniversitas Muhammadiyah Malang SLSulaiman LaluQuality Leadership University Panama

Discussion

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Implication

Cross-sectional analysis reveals factors influencing patient satisfaction with health services, indicating that age and provider friendliness are significant.

Key Points

Patient satisfaction with health services was significantly influenced by age and employment status.
The highest satisfaction opportunities in reliability and responsiveness were found in patients aged 20–29.
Analysis utilized chi-square test and logistic regression across a sample of 437 patients.
Findings suggest that educational level and provider friendliness also impact patient satisfaction scores.

Cite This Study

Aniharyati et al. (2025) studied this question.

synapsesocial.com/papers/68c1a78154b1d3bfb60e0eb0 https://doi.org/10.11591/ijphs.v14i3.25961

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Implication

Cross-sectional analysis reveals factors influencing patient satisfaction with health services, indicating that age and provider friendliness are significant.

Satisfaction with health services received by patients in regional hospitals using SERVQUAL

Discussion

Member takes

Implication

Key Points

Cite This Study

Satisfaction with health services received by patients in regional hospitals using SERVQUAL

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider