The Integration of e‐Health With e‐Governance: An ANT Translation of the Influencing Factors

There is a lack of integration between e‐health and e‐governance concepts, contributing to complexity and challenges for governments and service delivery in many countries. This has led to challenges such as a lack of cohesion of government activities from both health and governance perspectives, including poor service delivery. The study seeks to examine the factors that influence the integration of e‐health with e‐governance. The case study approach was employed using Namibia as the case. The interpretive approach was followed, and qualitative data were collected from both e‐health and e‐governance perspectives. Actor‐network theory (ANT) was employed to guide the analysis. The analysis reveals the factors influencing the integration of e‐health and e‐governance, including alignment between business and technology, environmental assessment, collaboration among actors, enterprise architecture, skill and retention, and critical success factors. Based on these factors, a framework was developed to guide the integration of e‐health with e‐governance. The framework has implications for organizations' focus on e‐health, e‐governance, and policymakers, including governments.