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This is a Qualitative Research study.

Assessing the Effect of the Balanced Scorecard as a Performance Appraisal tool on Employee Performance: A Case of a Pension House in Zambia

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Balanced scorecard significantly improved employee motivation, leading to better engagement and focus.
Findings indicated a rise in productivity as employees took greater accountability for their performance.
Job satisfaction received a boost through fair recognition of both quantitative outputs and qualitative contributions.
Challenges included inadequate training and resistance to change, suggesting a need for improved implementation strategies.

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Qualitative analysis shows balanced scorecard enhances motivation and productivity in employees, indicating its value for performance appraisal.

Swali et al. (2025) studied this question.

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Qualitative analysis shows balanced scorecard enhances motivation and productivity in employees, indicating its value for performance appraisal.