Application of Situational Leadership to Drive Total Quality Management-insights of Kgalagadi Breweries Limited-Gaborone-Botswana

When KBL attempts to execute Total Quality Management to execute has encountered several thorny problems. Despite the Company's commitment to quality by continuously improving itself, it still only cares about where convenience is, and then directs its attention. There are inevitably problems: Inconsistency concerning quality rules and procedures in different parts of the company, variability in leadership effectiveness, resistance of the work force at times of change, as well as "gaps" wherein process improvements might be made and solidified to successfully take root with all those involved in that particular area. One of the best illustrations of this is the fact that there is no standardized leadership adaptability, meaning that it has not been able to match quality efforts with employee knowledge. The time is now right to do some deep Research work on Situational Leadership and see if these skills can be used to build a more TQM style. Sonnemann, G., & Margni, M. (2016)