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September 10, 2025International Research Journal of Management IT and Social SciencesOpen Access

effect of perceived ease of use and perceived usefulness on reuse intention with e-satisfaction as a mediation variable

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Authors

KDKomang Ayu Trishantika DewiINI Nyoman Nurcaya

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Overview

Quantitative analysis reveals e-satisfaction influences reuse intention through perceived ease of use, highlighting the technology acceptance model's relevance.

Key Points

  • E-satisfaction partially mediates the relationship between perceived ease of use and reuse intention, affecting user experience.
  • The study indicates that both perceived ease of use and perceived usefulness significantly enhance reuse intention among mobile app users.
  • Data analysis involved 180 app users through a Likert scale questionnaire, emphasizing the importance of participant feedback.
  • The findings support the technology acceptance model, suggesting these factors are critical for mobile app adoption in public services.

Cite This Study

Dewi et al. (2025) studied this question.

synapsesocial.com/papers/68c1ae7f54b1d3bfb60e6dfchttps://doi.org/10.21744/irjmis.v12n4.2539
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