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September 10, 2025International Journal of Business and Applied EconomicsOpen Access

The Role of Satisfaction in Mediating the Effect of Perceived Usefulness and Perceived Ease of Use on Continuance Intention of Kereta Api Indonesia Access Application

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Authors

NPNabila Dyah Putri PermadiAAAnik Lestari Andjarwati

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Overview

Observational analysis finds satisfaction mediates perceived usefulness and ease of use effects on continuance intention.

Key Points

  • Satisfaction mediates the effects of perceived usefulness and ease of use on continuance intention.
  • Perceived usefulness significantly influences both satisfaction and continuance intention in the context of the Access KAI app.
  • The study uses SEM-PLS 3 analysis with responses from 200 app users, supporting Satisfaction theory.
  • Findings highlight the importance of satisfaction in user engagement with digital technology applications.

Cite This Study

Permadi et al. (2025) studied this question.

synapsesocial.com/papers/68c1bd3254b1d3bfb60ee354https://doi.org/10.55927/ijbae.v4i4.223
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