The Influence of Organizational Transformation and Adaptive Leadership on Workforce Agility and its Impact on Organizational Performance Case Study: PT. Telkom Akses Area Palembang

This study looks into how workforce agility is impacted by organisational change and adaptive leadership, and how that impacts organisational performance at PT. Telkom Akses Area Palembang. This study employed a quantitative methodology and collected data from 165 employees. The analysis method employed is Partial Least Squares–Structural Equation Modelling (PLS-SEM) with SmartPLS. The findings indicate that workforce agility and organisational performance are positively and significantly impacted by organisational transformation. While organisational performance is positively and significantly impacted by adaptive leadership, worker agility is positively but marginally affected. Additionally, workforce adaptability significantly and favourably impacts organisational performance. Workforce agility partially mediates the association between organisational change and performance, according to mediation research, but it does not mediate the relationship between adaptive leadership and performance. These results demonstrate that while adaptive leadership plays a more significant direct impact, organisational change accompanied by workforce agility is more effective in increasing organisational performance. This research advances insights on dynamic capability and organisational change, especially in the telecommunications industry.