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September 10, 2025Asian Journal of Economics Business and Accounting

The Influence of E-Service Quality, E-Trust, and E-Satisfaction on E-Loyalty among the Customers of Online Travel Agent Tiket.com

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Authors

IRIndah Liza RofianiLampung UniversityRRRoslina RoslinaLampung UniversityYFYuniarti FihartiniLampung University

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Implication

Quantitative analysis reveals e-service quality and e-trust significantly enhance e-loyalty among Tiket.com users in Indonesia.

Key Points

  • E-loyalty is positively influenced by e-service quality, particularly reliability, and e-trust.
  • The strongest impact on e-satisfaction came from e-service quality, especially reliability.
  • E-satisfaction significantly predicts e-loyalty, supporting long-term customer relationships.
  • Structured questionnaire data from 300 users were analyzed using PLS-SEM to identify causal relationships.

Cite This Study

Rofiani et al. (2025) studied this question.

synapsesocial.com/papers/68c1afb954b1d3bfb60e7305https://doi.org/10.9734/ajeba/2025/v25i71896
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Also Consider

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  3. 3The Moderation Role of E-Satisfaction And E-Trust on E-Loyalty of Travelin Application Users2025
  4. 4The Effect of E-Trust, E-Service Quality, and Brand Image on Traveloka Application User Satisfaction2026
  5. 5Perceived Value, E-Trust, E-Satisfaction, and E-Loyalty on Online Trip Clients in Jakarta2024 · 14 citations