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October 23, 2025Jurnal Ekonomi Manajemen Sistem InformasiOpen Access

The Moderation Role of E-Satisfaction And E-Trust on E-Loyalty of Travelin Application Users

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Authors

AWArdha WulanigaraInstitute of Transportation and Logistic TrisaktiESEuis SaribanonInstitute of Transportation and Logistic TrisaktiDADian Artanti ArubusmanInstitute of Transportation and Logistic Trisakti

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Implication

Quantitative method reveals a strong link between customer satisfaction and user loyalty in Travelin app, indicating the importance of enhancing digital services.

Key Points

  • User loyalty increases with improved customer satisfaction in the Travelin application, driven by digital transformation.
  • The quantitative method involved data analysis from 250 users, emphasizing the role of user experience in loyalty outcomes.
  • Ground transportation features and real-time flight reminders enhance overall customer satisfaction and loyalty through better service.
  • Findings support the need for ongoing improvements in digital services to sustain user loyalty within the travel sector.

Cite This Study

Wulanigara et al. (2025) studied this question.

synapsesocial.com/papers/68f9a0eb8ea8f2f37ee94c46https://doi.org/10.38035/jemsi.v7i1.6451
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Effect of E-Trust, E-Service Quality, and Brand Image on Traveloka Application User Satisfaction2026
  2. 2The Influence of E-Service Quality, E-Trust, and E-Satisfaction on E-Loyalty among the Customers of Online Travel Agent Tiket.com2025
  3. 3The Effect Of E-Service Quality and E-Trust On E-Loyalty With E-Satisfaction As The Intervening Variable2024 · 6 citations
  4. 4The Effect of E-Trust, Information Quality and User Interface Quality on E-Customer Loyalty Through E-Satisfaction as an Intervening Variable2024 · 4 citations
  5. 5Customer Satisfaction as a Mediator of the Influence of E-Service Quality and Customer Trust on Customer Loyalty Among Online Ride-Hailing Application Users2025