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September 10, 2025Blantika Multidisciplinary Journal

Government in Passport Services at Class I Immigration Office Central Jakarta City

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Authors

TTTomas Aditia TamaMAMansyur AchmadINIsmail Nurdin

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Overview

Qualitative study reveals improved public satisfaction in passport services, highlighting e-government infrastructure needs.

Key Points

  • E-government services significantly enhance passport application processes, improving public satisfaction and access.
  • Findings indicate that adequate telecommunication infrastructure supports real-time passport applications and efficient service delivery.
  • Qualitative descriptive approach utilized interviews and observations with 17 informants to explore factors affecting service quality.
  • Efficient budget management and comprehensive legal frameworks enhance digital transformation and procedural accountability.

Cite This Study

Tama et al. (2025) studied this question.

synapsesocial.com/papers/68c1b1a154b1d3bfb60e91echttps://doi.org/10.57096/blantika.v3i8.379
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Also Consider

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  1. 1Strategy for Improving Passport Service Quality Through Interpersonal Communication and Information Technology Utilization at South Jakarta Special Class I Non-Checkpoint Immigration Office2025
  2. 2M-PASPORT DIGITAL APPLICATION-BASED PUBLIC SERVICE SYSTEM REFORM2024
  3. 3Implementation Of Online Passport Making Policy In Creating Good Governance At Tpi Cirebon Class I Immigration Office2024
  4. 4The Quality of Service in Processing Passports of Indonesian Citizens at the Immigration Office Class I TPI Denpasar2024
  5. 5Implementation of M-Passport Application in Improving the Quality of Public Services2025 · 1 citations