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September 10, 2025Journal La BisecomanOpen Access

Implementation of M-Passport Application in Improving the Quality of Public Services

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Authors

FRFadliastuti RafiMHMuliyadi HamidMAM. Fareed Arif

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Overview

Mixed-method analysis shows the M-Passport application improves user satisfaction in public services, highlighting efficiency challenges.

Key Points

  • The implementation of the M-Passport application has significantly improved service procedures and user satisfaction.
  • Effectiveness ratings for the M-Passport application reached 84.56%, while efficiency was rated at 83.88%, indicating solid performance.
  • Data was collected using interviews, questionnaires, and observations, analyzed through data triangulation to ensure robust findings.
  • Challenges such as maintenance issues and network reliability affect accessibility, indicating areas for future improvement.

Cite This Study

Rafi et al. (2025) studied this question.

synapsesocial.com/papers/68c1b35954b1d3bfb60ea2fehttps://doi.org/10.37899/journallabisecoman.v6i3.1937
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