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August 17, 2025Jurnal Ilmu Administrasi Negara (JUAN)

Why Do People Adopt Mobile Passports? An Extension of Technology Acceptance Model

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Authors

YYYoserizal YoserizalKTKrismena TovaliniYHYulia Hanoselina

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Overview

Quantitative analysis shows perceived usefulness and ease of use affect behavioral intention in M-Passport adoption.

Key Points

  • Behavioral intention is influenced by perceived usefulness and ease of use, showing that user experience matters.
  • Three of six hypotheses supported: individual attractiveness boosts perceived usefulness, and ease of use improves perceptions.
  • Assessment used Partial Least Squares Structural Equation Modeling (PLS-SEM) and data from 400 respondents accessing M-Passport services.
  • Enhancing the mobile application's visual appeal and usability may drive greater adoption and satisfaction among users.

Cite This Study

Yoserizal et al. (2025) studied this question.

synapsesocial.com/papers/68a36ddf0a429f79733313bchttps://doi.org/10.31629/juan.v13i1.7510
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