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September 10, 2025Academia Open

Quality Management Adoption in Building Materials Firms Improves Productivity and Profitability

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ISO-certified companies see customer satisfaction rise to 85% compared to 60% in non-certified firms.
Defect rates drop significantly to 3% in ISO-certified companies, suggesting a direct impact on product quality.
Companies investing in employee training experience reduced turnover, linking workforce quality to operational stability.
Strategic focus on quality management offers firms a competitive edge, suggesting that quality investments drive higher profits.

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Empirical analysis reveals that ISO 9001 boosts production efficiency and customer satisfaction in building materials firms.

Hakberdiev Ulugbek Nasrullo ugli (2025) studied this question.

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