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Maqasid Shari’ah Analysis of Shari’ah Bank Services in Makassar City

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Qualitative analysis reveals strong customer satisfaction with Bank Syariah Indonesia services, indicating commitment to maqasid shari'ah principles.

Customer satisfaction with Bank Syariah Indonesia services highlights the effective application of maqasid shari'ah principles.
The study found that services promoting social justice and welfare, such as education financing, enhance customer satisfaction despite some challenges.
Through interviews and observations, the research emphasized the importance of customer understanding of shari'ah banking to further improve service quality.
This analysis suggests a need for better customer education and service enhancements to comply with maqasid shari'ah principles.

Rahmawati et al. (2025) studied this question.

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Qualitative analysis reveals strong customer satisfaction with Bank Syariah Indonesia services, indicating commitment to maqasid shari'ah principles.