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September 10, 2025Interdisciplinary Journal of Innovation in Nepalese Academia

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Authors

JLJuan Gabriel Lama MKMijala KayesthaTribhuvan University

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Implication

Cross-sectional analysis highlights how digital banking service quality enhances customer satisfaction, suggesting implications for retention strategies.

Key Points

Digital banking service quality influences customer satisfaction, and satisfaction significantly affects customer retention.
Among five dimensions, efficiency, ease of use, and security are key to improving customer satisfaction.
A cross-sectional design was employed, collecting data from 426 respondents in Kathmandu Valley.
Findings emphasize the importance of digital service quality for customer loyalty and retention in banking.

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Lama et al. (2025) studied this question.

synapsesocial.com/papers/68c1b36054b1d3bfb60ea6a7 https://doi.org/10.32674/5zshz137

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Implication

Cross-sectional analysis highlights how digital banking service quality enhances customer satisfaction, suggesting implications for retention strategies.

From Swipe to Stay

Discussion

Member takes

Implication

Key Points

Cite This Study

From Swipe to Stay

Discussion

Member takes

Implication

Key Points

Cite This Study

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