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Ride-Hailing Application (RHA) Drivers and Passengers in Jakarta

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Results reveal a significant perception gap between drivers and passengers in Jakarta, underscoring systemic tensions.
Passengers emphasized safety and service quality while drivers reported serious concerns about economic precarity.
The study utilized a mixed-method approach, analyzing survey responses from 453 drivers and 538 passengers.
Collaborative strategies are crucial to strengthen Jakarta's transportation sector and address vulnerabilities exposed by the pandemic.

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Qualitative analysis highlights tensions in platform governance between drivers and passengers, indicating critical digital labor challenges.

Azuma et al. (2025) studied this question.

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Qualitative analysis highlights tensions in platform governance between drivers and passengers, indicating critical digital labor challenges.