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September 10, 2025Journal of Multidisciplinary HealthcareOpen Access

Does Patient Satisfaction with Primary and Emergency Care Influence Non-Urgent Emergency Department Utilization? A Path Analysis

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Authors

İSİbrahim SarbayMBMelike Mercan BaşpınarEEEzgi Erman

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Overview

Observational findings reveal patient satisfaction does not enhance non-urgent emergency department use, suggesting patient behavior influences usage patterns.

Key Points

  • Non-urgent emergency department utilization is not influenced by patient satisfaction, indicating deeper systemic issues.
  • Patient satisfaction rates were 66.7% for primary care and 75.0% for emergency department visits, showing a discrepancy in perceived care quality.
  • Structural equation modeling indicated frequency of primary care visits mediated the relationship between age and non-urgent emergency department use.
  • The study highlights that improving patient satisfaction alone is insufficient to address the overuse of emergency services without broader systemic reforms.

Cite This Study

Sarbay et al. (2025) studied this question.

synapsesocial.com/papers/68c1b82654b1d3bfb60ec90fhttps://doi.org/10.2147/jmdh.s532858
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Emergency Department Versus Primary Care Use: A Patient Perspective2024 · 5 citations
  2. 2Investigation of the satisfaction levels of patients visiting the emergency department2026
  3. 3Impact of Primary Care Visit Frequency on Non-Urgent Emergency Department Visits in a Large Urban Medical Center2026 · 2 citations
  4. 4Factors Influencing Non-urgent Emergency Department Visits: A Review of the Causes and Impact2026
  5. 5Why Do Patients Opt for the Emergency Department over Other Care Choices? A Multi-Hospital Analysis2024 · 2 citations