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September 10, 2025Journal of Infrastructure Policy and DevelopmentOpen Access

Exploring the moderator role of organizational citizenship behavior-organization, organizational citizenship behavior-individual in the relationship between human capital management, work ethics, and agent performance

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Authors

SSSuhardi SuhardiYWYvonne WangdraRRRealize Realize

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Overview

Analysis reveals the influence of human capital management and work ethics on agent performance, highlighting OCB as a vital mediator.

Key Points

  • Organizational citizenship behavior-individual mediates the impact of work ethics on agent performance, enhancing outcomes.
  • Human capital management shows a positive effect on work ethics but not directly on performance measures.
  • Data were collected through surveys involving 103 life insurance agents who received the Top Agent Awards.
  • Findings suggest that enhancing organizational citizenship behavior-individual is crucial for improving agent performance.

Cite This Study

Suhardi et al. (2025) studied this question.

synapsesocial.com/papers/68c1c22554b1d3bfb60ef1bbhttps://doi.org/10.24294/jipd9894
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Factor affecting organizational citizenship behavior and employee performance in banking sector2024
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  4. 4Pengaruh Human Capital, Emotional Inteligence Dan Self Efficacy Terhadap Kinerja Pegawai Dimoderasi Oleh Organizational Citizenship Behavior (OCB)2024 · 2 citations
  5. 5The Influence of Work Environment and Work Motivation on Employee Performance with Organizational Citizenship Behavior (OCB) as a Mediating Variable2025