What type of study is this?

This is a Qualitative Approach study (also classified as: Quantitative Approach).

September 10, 2025Journal PublicuhoOpen Access

Organizational Bureaucratic Reform in Improving the Quality of Public Services at the Secretariat of the Surabaya City Rpra

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This analysis reveals improvements in public services using a qualitative and quantitative approach, showing increased community satisfaction.

Bureaucratic reform resulted in faster and more transparent public services, enhancing user satisfaction significantly.
Community satisfaction averaged above 84%, demonstrating positive outcomes across all service dimensions.
Qualitative and quantitative methods were employed, including the Servqual theory to assess service quality.
Improvements were achieved through organisational restructuring and enhancing human resource competencies.

Sunarto et al. (2025) studied this question.

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This analysis reveals improvements in public services using a qualitative and quantitative approach, showing increased community satisfaction.