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September 10, 2025

Evaluation of the Effectiveness of Internal Control for Improving the Quality of Public Services at the Pangkalan Susu Port Authority Office

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Descriptive qualitative analysis highlights SPIP's role in boosting public services, indicating effective implementation and governance.

The effectiveness of the government internal control system significantly enhances service quality at the port authority.
All five elements of SPIP were implemented consistently, leading to improved public service delivery.
The research employed a descriptive qualitative approach, involving interviews and field observations to gather data.
Findings underscore the importance of digital innovation and ongoing evaluations to maintain service efficiency.

Yahya et al. (2025) studied this question.

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