What type of study is this?

This is a Qualitative study (also classified as: Case Report).

Implementation of Technology-Based Public Service Innovation in Increasing Bureaucratic Efficiency: The Role of Education in Improving Service Performance

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Qualitative case study reveals technology improves bureaucratic efficiency, suggesting education enhances service quality.

Technology implementation improved bureaucratic efficiency, reducing task completion time significantly.
Strategies like e-Procurement and e-Auction increased transparency and accountability in public services.
Training in technology for officials and boosting community digital literacy were critical in maximizing service performance.
Integrating technology education in training programs is vital for the effective adoption of public service innovations.

Soma Gantika (2025) studied this question.

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