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November 8, 2025International Journal of Law and SocietyOpen Access

Innovation in Public Policy Administration: The Use of In-formation Technology to Enhance Transparency and Ac-countability

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Authors

NMNatsir MallawiUniversitas Patria ArthaNNNurasia NatsirInstitut Ilmu Kesehatan Bhakti Wiyata

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Implication

Qualitative assessment shows information technology improves transparency and accountability in governance, suggesting better citizen engagement.

Key Points

  • Transparency mechanisms improved citizen access through mobile applications, increasing accessibility from 15-20% to 42-55%.
  • Accountability enhanced by online complaint systems that notably reduced government response times by 60-75%.
  • Multi-case study methodology was employed, collecting data from diverse governance contexts and numerous stakeholders.
  • Findings indicate strong implications for public policymakers aiming to develop effective governance strategies leveraging technology.

Cite This Study

Mallawi et al. (2025) studied this question.

synapsesocial.com/papers/690e8b6ca5b062d7a4e734b9https://doi.org/10.62951/ijls.v2i4.795
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Also Consider

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  1. 1Implementation of Technology-Based Public Service Innovation in Increasing Bureaucratic Efficiency: The Role of Education in Improving Service Performance2025
  2. 2The Impact of Electronic Government Policy on Transparency and Accountability in Public Services2024 · 15 citations
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  4. 4The Effectiveness of Digital Government Services, Public Participation Mechanisms, and Policy Innovation in Public Administration2024 · 4 citations
  5. 5Enhancing Local Governance Through Technology: Transparency, Accountability, and Participation2025 · 1 citations