Answers are grounded in this paper and cite their sources.
Interventional study improved patient satisfaction significantly by 19.21% in outpatient services, highlighting the role of targeted interventions.
Context: Patient satisfaction with health insurance–covered medication dispensing is an essential indicator of outpatient service quality. Aims: To evaluate the impact of a multi-component service intervention on patient satisfaction at the outpatient insurance pharmacy of a Vietnamese public hospital from May 2023 to April 2024. Methods: An interventional, cross-sectional descriptive study was conducted from May 2023 to April 2024. Satisfaction was measured using a Vietnamese-adapted SERVPERF questionnaire. Results: Overall satisfaction increased from 79.22% pre-intervention to 98.43% post-intervention. Improvements were observed in empathy, reliability, and responsiveness. Age and education were significantly associated with satisfaction (p<0.05). Conclusions: Targeted interventions significantly improved patient satisfaction in medication dispensing. Continuous staff training and infrastructure improvements are recommended.
No takes yet. Share an insight, caveat, or question.
Truong et al. (2025) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: