Comprehensive review highlights challenges in digital transformation and successful strategies from countries like South Korea.
Canada's digital transformation within government sectors faces significant challenges, including outdated technologies, limited financial resources, staff resistance, and cybersecurity concerns, which collectively impede the delivery of efficient public services. Despite increasing budget allocations, underutilization and skill shortages continue to slow progress. Comparatively, countries like Australia, South Korea, and Estonia have demonstrated successful digital government initiatives through decisive leadership, citizen-centric service design, robust cybersecurity, and strategic investments in AI and broadband infrastructure. Key success drivers include strong governmental leadership, public-private partnerships, continuous training, and transparent user engagement. Canada's performance measurement relies on key indicators such as service speed, user satisfaction, and cost savings, with notable successes like the Canada Revenue Agency's online tax filing system. However, challenges remain in enhancing internet access in remote areas and strengthening cybersecurity. By learning from international examples and focusing on strategic investments, skill development, and user-centered approaches, Canada can accelerate its digital government transformation to improve service delivery, increase public trust, and achieve operational efficiencies. Article visualizations:
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Houssem Eddine Ben Messaoud (2025) studied this question.
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