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September 10, 2025

Socially Significant Services: Public Monitoring Methodology

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The methodology for public monitoring evaluates socially significant services, revealing new insights into service quality.
In Kazakhstan, three primary approaches—direct surveys, expert surveys, and participatory surveys—empower service evaluation.
Tools such as Community Score Cards and Citizen Report Cards harness both quantitative and qualitative data to enhance outcomes.
The findings underscore the need for effective public monitoring strategies to ensure high standards in service delivery.

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This paper uncovers a methodology for public monitoring of service quality, highlighting survey methods and societal implications.

Rakisheva et al. (2023) studied this question.

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